Refund policy

FIVANS HAIR RETURN POLICY

At Fivans Hair, we take great care to ensure that every customer receives exactly what they ordered. Due to the nature of wigs as personal-wear products, all sales are final except where you receive a product different from what you ordered.

PLEASE REVIEW CAREFULLY BEFORE ORDERING

Before placing your order, please take the time to watch the product videos, view all available photos, read the product description, and confirm the length, colour, texture, lace type and other product details.

Our product videos and photos are provided to help you see how the hair actually looks before making your purchase.

Please make sure you are satisfied with your selection before completing your order.

Change of mind, choosing the wrong length, colour, texture or style, or simply deciding that you do not like the wig after receiving it are not valid reasons for a return.

WHEN WILL A RETURN BE ACCEPTED?

A return will only be accepted if Fivans Hair sends you a product different from the product you ordered.

For example, if you ordered a particular wig, length, colour, texture or specification and we mistakenly sent you something different, you will be eligible to request a return.

3-DAY RETURN PERIOD

If you receive an incorrect product, you must contact us to initiate your return within 3 days of receiving your order.

Return requests made after the 3-day period will not be accepted.

HOW TO INITIATE A RETURN

Please contact us through:

Email: fivansglamour@gmail.com
WhatsApp: +1 506-688-5657

Please provide your name, order number, details of the product you ordered, and clear photos or videos of the product you received.

Please do not send any product back without first contacting us and receiving return instructions.

CONDITION OF RETURNED WIGS

Because wigs are personal-wear products, returned wigs must remain completely unused, unworn and in their original condition.

The wig must not have been:

* Worn or installed
* Washed or chemically treated
* Cut, coloured or bleached
* Restyled or permanently altered
* Sprayed with perfume or other products
* Exposed to glue, makeup, foundation or other substances

The lace must not be cut, trimmed, tinted, glued or altered in any way.

All original packaging, tags and accessories supplied with the wig should also be returned.

If the wig shows signs of wear, installation, alteration or damage after delivery, the return will not be accepted.

RETURN SHIPPING COST

If your return is approved because Fivans Hair sent you a product that you did not order, Fivans Hair will be responsible for the return shipping cost.

We will provide you with the appropriate return shipping instructions after your return request has been reviewed and approved.

You will not be required to pay the return shipping cost when the return is due to an error on our part.

INSPECTION & REFUND

Once we receive the returned product, we will inspect it to confirm that:

1. The product you received was different from what you ordered; and
2. The wig remains unused, unworn, unaltered and in its original condition.

Once the return has been approved following inspection, the appropriate refund will be processed to your original method of payment.

FINAL SALE NOTICE

Except where Fivans Hair has sent you a product different from what you ordered, ALL SALES ARE FINAL.

Please watch the product videos, review the photos, read the descriptions and confirm your selections carefully before completing your purchase.

By completing your purchase with Fivans Hair, you acknowledge that you have reviewed the product information and agree to this Return Policy.